.png)
What is your availability after hours?
​Not all businesses operate at the same time or have the exact needs. It is essential to find an MSP that will be available for your business. Be clear about your needs and expectations for after-hours service.
​How long is your contract for and can you be flexible?
The length of the contract a company offers can give insight into the type of business you will be doing with them. It is essential to find someone that fits the needs of your business. Some companies will try offering a few years of contract, which could be a red flag. Be sure to ask about shorter contracts, so you know what you are getting into and can find another provider if needed. Getting a written guarantee for the work they promise is also very important.
How much experience does your team have?
Everyone starts somewhere. However, even if it is a new company, there should be employees with long-term professional experience in IT and support. Your business needs and deserves a company invested in experience, their employees, and you.
​Will a person answer the phone or will we hear a recorded message?
In our current age, automation is everywhere. It helps screen calls, accept payments, and even set up appointments. Talking to a natural person should be a top priority when you call your IT MSP support. This must be true for anything regarding IT, not just when things go wrong. In addition, they should stay in touch and meet with you regularly to ensure everything is working to your satisfaction.
Can you provide quality references?
Word of mouth spreads a business like wildfire. A company should be able to provide you with references, testimonials, and endorsements. This information should be easily accessible. Some companies will even have a list of people you can contact to speak with for references, so be sure to ask about those as well.
Does Galleon support EMRs?
Galleon does not have a preferred list of EMRs. We aim to support the EMRs or technical solutions you desire to use for your practice.
What phone systems do we support?
Galleon and our techs have many years of experience in phone systems long before VOIP was on the scene. We can help support legacy hardware or any number of VOIP solutions.
Are we able to support your email?
Yes, no matter the solution, from Microsoft to Gmail and all the obscure mail solutions. If it processes email, we have more then likely supported it.
Does Galleon help with Compliance?
Yes, we are very proud of our ability to handle regulatory compliance.
What is an IT managed services provider?
An IT managed services provider (IT MSP) serves as or supplements your in-house IT team, providing a broader range of expertise than is feasible for most organizations to maintain independently. A high-performing IT MSP provides proactive, holistic support for your technology ecosystem, giving you more than a partner who responds to your issues but heads them off before they become problems.
How do IT managed services work?
For a fixed monthly fee, your IT MSP provides the technology services that support your organization. You get on-call expertise for your technology and strategy without surprise costs.
What do clients need from IT managed services?
It depends on the organization, but in many cases, these services include IT helpdesk, cloud solutions, cybersecurity, collaboration tools, and technology strategy—anything technology-related that helps keep your organization running.
Are IT MSP costs predictable, or do they fluctuate?
One of the great benefits of having an IT MSP is that it gives you a monthly fixed cost. Your IT MSP fee stays the same unless you need services outside your contract.
Do IT managed services providers support existing IT departments?
For many organizations, an IT MSP provides broad expertise and oversight for day-to-day technology and strategy so the in-house IT team can focus on projects related to the company’s objectives. Others lean on an IT MSP to provide their entire IT function.
At what point in a company’s growth should an owner consider finding an IT managed services provider?
There’s no stage in a company’s growth when an IT MSP couldn’t add value. Still, a technology partner is constructive during periods of change, mergers and acquisitions, or when a company is just starting. If your in-house team is struggling to meet demand or lacks the expertise you need as your organization scales, you might want to contact an IT MSP.
Does an IT MSP help mitigate risk?
Having an expert partner on your side relieves your cybersecurity burden, helps you address technology that no longer serves your organization, and collaborates with you to plan your IT strategy—all practices that provide stability so you can avoid risk.
Are IT managed services new?
IT-managed services have been around since the late 1990s and early 2000s, developing out of remote IT helpdesk services. Since then, it has become more complex as technology evolves.
Do you have experience with disaster recovery?
Cyber attacks are growing in number every day. An attack like this can wreak havoc on your business. Many businesses need to prepare for such attacks or consider the disastrous impact of data loss they can have. If you have a data loss, either because of human error or a cyber attack, you need an IT provider that can guarantee their services to help you.